The Journal for One Stop Excellence

Our mission is simple – Improve the lives of students by improving Student Services.

Creating a Stronger Student Services Model

Efficiency

Develop a model with a focus on minimizing administrative confusion, bureaucracy, and wait-time with students always in mind.

Effectiveness

Continue to solicit feedback from students, staff, and administration on how the process is working for them.

Communication

Establish clear lines of communication both internally and externally to keep students and staff informed through every step in the process.

Collaboration

Students have needs. Matching them to the best institution to meet those needs is always in the student’s best interest.

SPOTLIGHT

Kent State University

Established in 1910 in Kent, Ohio, there is a collaborative effort between the Kent community and Kent State. The One Stop is in the Division Enrollment Management. The pandemic taught Kent State a lot about the needs of our students. It made them ask ourselves how to retain their students through a pandemic. It was through this that they learned post-pandemic and how to continue those efforts. This turned their focus to retention and student success.

More On One Stop Student Services

Are One Stop Student Services Right for You? Comparing with other institutions of higher education similar in size can help determine how a One Stop Student Services model might benefit students at your college.

One Stop Student Resources. JFOSE is just one of many resources available to the community. Conferences such as ISSP and templates provided by other One Stop models may help better define needs and elaborate on available assets.

Setting Students Up for Success. Students want the path of least administrative resistance as they pursue their education. Understanding student needs is a constant aspect which requires regular review and feedback.

Ivan Noe Western University of Health Sciences | University Registrar

The biggest benefit is an improved process for student success. If we are looking at this from the perspective of choosing to move forward with a One Stop means that you acknowledge how complicated it is to be a student in 2023.... A One Stop model addresses that by—at the very least—getting well rounded, fully thought-out support from the beginning.

Brett Butler University of North Florida | Director of One Stop Services

The greatest benefits [of One Stop Services] are to the students, which include: the reduction of legwork for students getting around campus and trying to determine what office a student needs to go to for various things.... [that] One-Stop levels the playing field for students.... [and] that staff gain a lot of institutional knowledge and experience with higher education practices, procedures, and policies.

Dr. Jitti Niramitranon Director of Educational Administration | One Stop Student Services

Every request in the system receives a ticket number that we must answer. We must resolve the issue for each ticket within a certain timeframe.... We get the responses from students to improve our service again. It provides an iterative loop for every single question where we serve students.